Privacy Policy

At SHIELD HEALTHCARE PRIVATE LIMITED, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you interact with our website: www.shop.shieldhealthcare.com

By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

  • Name, phone number, email address, shipping/billing address
  • Payment details (processed via third-party gateways like Razorpay)

b. Technical Data:

  • IP address, browser type, device ID, pages visited, etc.

c. Marketing Preferences:

  • Email/SMS/WhatsApp opt-ins and responses

We use cookies and similar tracking technologies to personalize your experience and improve site performance.

2. How We Use Your Information

We use the information you provide to:

  • Fulfill orders and manage payments
  • Respond to support queries
  • Send order updates and promotions (email/SMS/WhatsApp)
  • Improve website experience and service delivery
  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

  • Payment partners
  • Logistics partners (for delivery purposes)
  • Customer support tools (email/CRM services)
  • Legal/government authorities if required by law

4. Marketing & Opt-Out

You may receive promotional messages via email, SMS, or WhatsApp.
To opt-out:

  • Use the “unsubscribe” link in emails
  • Reply “STOP” to SMS/WhatsApp messages

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure. Please take precautions to protect your login credentials.

6. Cookies & Tracking

We use cookies to:

  • Remember your preferences
  • Monitor traffic and user behavior
  • Improve performance and recommendations

You can manage cookie preferences via your browser settings.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Your Rights

You have the right to:

  • Access or correct your data
  • Request deletion of your account
  • Withdraw consent for marketing

9. Children’s Privacy

This Site is not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

Shield Healthcare Private Limited,
Email: helpdesk@shieldhealthcare.co.in
Contact No: 1800 425 6524
Address: M49-50, Classic Royal, 2nd Floor, LB Road, Indra Nagar, Adyar,
 Chennai – 600 020.